Refund Policy

5.1 Legal Basis

This Refund Policy is established in accordance with EU Directive 2011/83/EU on Consumer Rights, as implemented under Romanian law, and applies to all Users located within the European Union.

5.2 Immediate Delivery of Service

einvite delivers the complete digital service to the user immediately upon payment. At the moment of purchase:

• All invitation designs are made available without watermark
• All Printables included in the plan are made available without watermark
• The full Platform experience is unlocked and accessible

By completing payment, the user expressly consents to the immediate performance of the service and acknowledges the loss of their right of withdrawal, in full accordance with Article 16(m) of EU Directive 2011/83/EU.

5.3 No Right of Withdrawal Upon Access

In accordance with Article 16(m) of EU Directive 2011/83/EU, the right of withdrawal is fully forfeited upon payment, as the complete digital service is delivered immediately and without restriction at the moment of purchase. By completing payment, the user:

• Expressly consents to the immediate performance of the digital service
• Acknowledges that they thereby lose their right of withdrawal
• Confirms they have been clearly informed of this condition prior to purchase

This acknowledgement is recorded at checkout via express user confirmation and constitutes a legally binding waiver of the 14-day withdrawal right under EU consumer law.

5.4 Exceptional 24-Hour Refund Window

Notwithstanding Section 5.3, and as a gesture of good commercial practice, einvite offers a strictly limited 24-hour refund window from the moment of purchase, subject to the following cumulative conditions:

• The refund request is submitted within 24 hours of purchase
• The user provides a clear and valid reason for the request
• The user has not downloaded any Printable
• The user has not shared their event link with any guest
• The user has not collected any RSVP responses

If any one of the above conditions is not met, the refund request will be automatically disqualified, as the digital content and service have been fully consumed and delivered without watermark at the time of purchase.

After 24 hours from the moment of purchase, no refund will be issued under any circumstance.

5.5 Non-Refundable Circumstances

The following circumstances do not qualify for a refund under any condition:

• Dissatisfaction with the aesthetic of a design or template after access
• Incompatibility of a Printable format with a third-party print service
• RSVP Data loss resulting from user-initiated deletion, edits, or updates
• Automatic deactivation of event features 15 days after the event date

5.6 How to Request a Refund

To submit a refund request within the 24-hour window, contact us including:

• Full name and account email address
• Order reference number
• Date and time of purchase
• Reason for the refund request

We will process eligible refund requests within 14 calendar days of receipt and return funds to the original payment method.

5.7 Dispute Resolution

If you are unsatisfied with our response to your refund request, you have the right to seek resolution through the European Online Dispute Resolution (ODR) platform, accessible at ec.europa.eu/consumers/odr, or through the competent consumer protection authority in Romania (ANPC — Autoritatea Nationala pentru Protectia Consumatorilor).